Last updated: 16 September 2026

1. Who We Are Shared Mile ("we", "us", "our") is the data controller responsible for your personal data collected through this website.

• Contact Name: Greg Lovell

• Email Address: greg@sharedmile.com

• Postal Address: 80 North Road, Bristol BS6 5AJ

2. The Data We Collect We only collect personal information that you voluntarily submit through the contact enquiry form on this website. This typically includes:

• Your name

• Your email address

• Your telephone number (if provided)

• Any personal information you choose to include in the message body

We do not collect payment details via this website or use tracking cookies for behavioural advertising.

3. How and Why We Use Your Data Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following bases:

• Legitimate Interests: To review, process, and respond to your enquiry, initial consultation request, or prospective booking.

• Contractual Steps: To take steps at your request prior to potentially entering into a professional service agreement or contract.

We strictly use the information you submit to communicate directly with you regarding your message. We do not use your contact details for unsolicited marketing campaigns, newsletters, or third-party advertising.

4. Sharing Your Data We treat your communications as confidential and do not sell, rent, or trade your personal information. We only share information with third parties strictly necessary to deliver the service, such as:

• Website and Email Hosting Providers: Trusted technical service providers that host our website infrastructure, email servers, and secure data storage.

• Legal Obligations: When required to do so by applicable UK law, regulatory bodies, or a court order.

Where data is processed by software or hosting providers whose servers reside outside the UK or European Economic Area (EEA), we ensure adequate legal safeguards (such as UK International Data Transfer Agreements or standard contractual clauses) are in place.

5. Data Retention We retain enquiry correspondence only for as long as necessary to resolve your request:

• If your enquiry does not lead to an ongoing client or business relationship, your message and contact details are securely deleted within 3 months.

• If your enquiry does lead to engaging our services, your information will be transferred to our active client records and managed under our full client agreement terms and statutory retention requirements.

6. Your Data Protection Rights Under UK data protection law, you have specific rights regarding your personal information:

• Access: The right to request copies of the personal data we hold about you.

• Rectification: The right to ask us to correct inaccurate or incomplete data.

• Erasure: The right to ask us to delete your personal data under certain circumstances.

• Restriction or Objection: The right to ask us to restrict or object to the processing of your data.

To exercise any of these rights, please get in touch using the contact details provided in Section 1. We respond to all requests within one calendar month.

7. How to Complain If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue. You also have the right to lodge a formal complaint with the UK supervisory authority:

• Information Commissioner’s Office (ICO)

• Website: ico.org.uk

• Helpline: 0303 123 1113